Usual delivery time
Our regular delivery time typically ranges from 1 to 14 business days and is applicable to all available shipping methods. Orders received before 14:00 on weekdays are dispatched on the same day, provided that the selected product is in stock and NPost is chosen as the preferred shipping carrier. Please be aware that customized products may require an additional day for delivery. Our dispatch center is located in Resen, and the actual delivery duration is contingent upon your geographical location.
Delivery option
Upon making your payment, we offer one primary delivery option: utilizing the services of NPost. It is important to note that our standard delivery timeframe of 1 to 14 days applies universally across all delivery methods.
Tracking Information
Rest assured that all our packages are traceable. Once your package departs from our warehouse, you will receive a shipping confirmation email containing a tracking link URL. This URL is regularly updated to reflect the current status of your shipment. For your convenience, please review the "Track your package" section carefully, as certain orders may be divided into multiple packages with distinct tracking numbers.
Tracking Information Availability
Depending on your chosen shipping method, you may also access tracking information through the following URL link: NPost
Track your delivery from NPost
Order Placement Process
1. Following the placement of your order, you will promptly receive an order confirmation sent to the email address provided. If you cannot locate the confirmation email, please check your spam folder. If it remains elusive, do not hesitate to contact our customer service team at contact@bonbona.com.
2. Your order will be diligently packed and, once it leaves our warehouse, you will receive an email notification indicating that the package is en route to you. This email will also contain a URL link to your order summary, where you can find your unique parcel number and a tracking link.
3. When your package is in possession of the designated agent, you will receive a phone call notifying you of its imminent delivery.
Eco-Friendly Deliveries
At Bonbona, we're proud to offer 100% climate-compensated deliveries for all our shipments, starting from our warehouse and reaching our valued customers. This commitment comes at no additional expense to you, regardless of your chosen shipping method. It's a win-win solution, benefiting both our customers and, importantly, the environment.
Enjoy Free Shipping on Orders Over 50 EUR
When you shop with us, you can always take advantage of complimentary shipping for orders exceeding 50 EUR. For alternative shipping methods, additional costs may apply, starting at 3 EUR, depending on your preference.
Delivery Delays
In the event of a delay in delivering your order, we will promptly notify you of the situation. If feasible, we will also provide an explanation for the delay and furnish you with the revised delivery schedule. Please reach out to our customer service team, and we will be more than happy to assist you in resolving any issues.
