How to Initiate an Exchange for Items
At Bonbona, we understand that sometimes you may need a different size or color to perfectly suit your preferences. That's why we offer a simple and convenient exchange process to ensure your complete satisfaction with your purchase. Please review the following information to learn how to initiate an exchange effortlessly.
Eligibility for Exchange:
You can exchange your item for another size or color, provided that the desired item is currently in stock at our warehouse. If the item you wish to exchange for is out of stock, we kindly ask that you consider returning the items instead.
One Free Exchange Per Order:
We're delighted to offer one (1) free exchange for each order, allowing you to make the adjustments you need to enjoy your new purchase to the fullest.
Efficient Exchange Process:
Once we receive the item you'd like to exchange at our warehouse, our dedicated team conducts a meticulous quality control check to ensure it's in its original condition. As soon as the item passes our quality standards, we swiftly process your exchange order. This ensures that you receive your desired item promptly, allowing you to relish your new selection without delay.
Stay Informed with Tracking:
To keep you informed about the status of your exchange, you'll receive an email notification containing a tracking link as soon as your exchange order has been shipped.
Exchange Terms and Conditions:
- Timeframe: For online purchases, you have 7 days from the date your order was shipped to initiate an exchange.
- Item Condition: The items you intend to exchange must be in their original, pristine condition and must retain all attached labels.
- Regional Exchange: We kindly request that you process the exchange in the same region where you initially made your purchase.
Easy Exchange Process:
- Begin your exchange process by notifying us of your intent on our dedicated exchange page. Here, you'll find a user-friendly form where you can provide your name, email address, and a brief explanation of why you wish to exchange the product(s). Additionally, please specify the desired color and size you'd like in exchange for the items you are returning.
- Our efficient customer service team will promptly review your request and provide you with comprehensive instructions to facilitate your exchange.
- Securely package the product(s) you plan to exchange in a suitable shipping box. Remember, exchanged items must be in their original, unaltered condition and should remain enclosed in their original, unopened cardboard packaging. Please print the exchange label, including your order number, and include it inside the package.
- We will coordinate the exchange shipment with a representative from TNT Albania, ensuring a smooth and timely exchange process.
At Bonbona, your satisfaction is our priority, and we are committed to making the exchange process as seamless as possible. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team.